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Joint Conference
Social Services North West and ADSS North West Branch
MAKING QUALITY COUNT
delivering the best to our service users and communities
Thursday 17 May 2001
10 am - 4 pm
Reebok Stadium, Bolton
Joint Reviews, performance indicators and targets, SSI inspections, the Performance Assessment Framework, Best
Value - never have the personal social services been under so much external scrutiny. And the Government's Quality
Strategy places a stringent set of expectations on local authority members and directors to achieve high quality
services.
But no-one can quarrel with the rationale for all this activity - the need to ensure the best possible quality
of service to the service users, carers and communities who depend upon us. Social Services North West is totally
committed to the pursuit of quality in the personal social services, and wishes to support its member authorities
in achieving continuous improvement. As a recent seminar in the region has underlined, the key lies in effective
performance management within authorities.
It is important to make sense of the raft of scrutiny mechanisms, and to develop communication with the various
agencies involved in administering them. From such understanding and dialogue, we can maximise the effectiveness
of the monitoring tools, and of the services themselves. That is the purpose of this conference.
Councillor Cliff Morris, Chair of Social Services North West, will chair the event. As well as the speakers' presentations,
there will be opportunities for questions and discussion in a variety of formats.
TARGET AUDIENCE
Members, Directors, Assistant Directors, and managers and policy staff with responsibilities for performance assessment
and quality of service.
VENUE
The Platinum Suite, Reebok Stadium, Horwich, Bolton (Junction 6, M61)
BOOKING
A charge of £65 per delegate will be applied to cover the direct costs of the conference, including lunch
and light refreshments throughout the day.
Email us to make a booking for this conference
DEVELOPING SCIE -
THE SOCIAL CARE INSTITUTE FOR EXCELLENCE
Don Brand, Director of Policy and Workforce Development at the National Institute of Social Work, has a key role in developing SCIE, which has a key role in the government's strategy to raise the quality of social care provision. Its task will be to research and disseminate information to social care professionals about what methods and services work best, and tackle current variations in care across the country. Don will first address the functions envisaged for SCIE, and its relationships with the new framework of regulatory bodies - GSCC, NCSC and TOPSS. He will explain how SCIE fits into the Government's overall Quality Strategy, including the proposed "local quality framework" and the lead role envisaged for members and directors in securing quality of service and practice. Finally he will talk of how SCIE will need to work with users and carers, practitioners and managers, R&D and Education/ Training bodies.
THE CONTRIBUTION OF JOINT REVIEWS
TO PERFORMANCE MONITORING
John Bolton is Review Director of the Joint Review Team at the Audit Commission. He has wide experience in social services, latterly as assistant director with responsibility for quality and support services in Camden. Joint Reviews provide an independent assessment of how well the public is being served by social services locally. The reviews identify what authorities do well, and highlight those areas that could be improved. A rolling programme is being carried out by a specialist national team, managed jointly by the Audit Commission and the Department of Health's Social Services Inspectorate. John will talk about how the Joint Review team use data to make an assessment, linking its methodology to the overall rating of performance of local social services authorities.
MEASURING PERFORMANCE
AT THE HEALTH / SOCIAL CARE INTERFACE
Sue Lightup, Deputy Director at Bolton and currently on secondment to the North West Regional office of the NHS Executive, will lead a presentation looking at measuring the performance of both health and social care organisations in the North West, in relation to winter pressures and intermediate care.
INTEGRATING PERFORMANCE ASSESSMENT AND QUALITY
A Director of Social Services and an Inspector from the Social Care Region of the Social Services Inspectorate will review what we have heard today, and the various other strands of performance assessment and quality monitoring, with particular reference to the responsibility of members. They will review the joint activity already undertaken in the North West, and help the conference to identify proposals for next steps.
Email us to make a booking for this conference
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